Clone your best people's workflows into AI agents.
CloneDesk learns how your team actually works — from tickets, emails, calls, and chats — then deploys AI agents that do it the same way. And tells you where your processes are breaking.
You're in. We'll analyze your workflow data and get back to you within 48 hours.
No credit card. If we don't outperform your current setup on your own data, you don't pay. FAQ
The Problem
Every time a top performer leaves, the workflows in their head leave with them.
CloneDesk is the first tool that learns from behavior, not documentation — so that knowledge stays. Every AI tool assumes your knowledge is written down, structured, and current. It isn't. Your best knowledge lives in how your people actually do the work — in ticket threads, email chains, call transcripts, and chat logs.
How It Works
Three steps. Any workflow.
Step 1
Connect
Connects to Zendesk, Salesforce, Intercom, Freshdesk, Gmail, Slack, and Gong — or upload any CSV/JSON export. OAuth in, no code required. We pull your resolved interactions.
Step 2
Learn
CloneDesk extracts behavioral patterns from how your people actually handle work — decision logic, escalation triggers, tone, exception handling, resolution paths. Not from documentation. From behavior.
Step 3
Deploy + Detect
AI agents go live replicating your best performers. Meanwhile, CloneDesk continuously surfaces gaps in your documentation, policies, training, and processes. The agents do the work. The intelligence tells you what's broken.
What CloneDesk Sees
Your workflows are trying to tell you something.
Example outputs from a CloneDesk analysis — a 12-person SaaS support team, 90 days of data.
Documentation Gaps
"142 tickets last month resolved without a matching KB article. Here are the 8 articles your team needs to write — ranked by volume."
Policy Gaps
"Your team gave 6 different answers to the same refund question last week. Here's the policy you're missing — drafted from your most consistent performer's approach."
Performance Gaps
"Agent A resolves billing issues in 2 messages. Agent C takes 7. Here's exactly what A does differently — and a coaching plan for C."
Process Gaps
"23% of escalations last month could have been resolved at L1 with one additional data point. Here's the field to add to your intake form."
Most tools automate work. CloneDesk automates work and tells you why the work exists in the first place.
Where It Works
If your team does it repeatedly, CloneDesk can learn it.
Customer Support
Learns
Resolution patterns, tone, escalation logic
Detects
Doc gaps, policy inconsistencies, agent performance variance
Sales Operations
Learns
Qualification patterns, objection handling, follow-up cadence
Detects
Pipeline leaks, inconsistent scoring, rep coaching opportunities
Claims Processing
Learns
Approval logic, documentation requirements, exception handling
Detects
Policy drift, adjuster inconsistency, missing guidelines
HR & People Ops
Learns
Benefits questions, onboarding steps, policy interpretation
Detects
Outdated policies, inconsistent answers across regions
IT Helpdesk
Learns
Troubleshooting paths, escalation triggers, resolution steps
Detects
Knowledge gaps, recurring issues without runbooks
Prior Authorization
Learns
Approval criteria, documentation assembly, payer-specific rules
Detects
Denial patterns, missing clinical documentation, process bottlenecks
How It's Different
Not another chatbot. Not another RPA tool.
| Capability | RPA / Automation | AI Chatbots | CloneDesk |
|---|---|---|---|
| Learns from | Scripted rules | Documentation | Your team's actual behavior |
| Handles exceptions | Breaks | Hallucinates | Escalates like your best people |
| Adapts to your org | Manual configuration | Prompt tuning | Automatic from historical data |
| Detects process gaps | No | No | Docs, policies, performance, process |
| Workflows supported | Structured only | Customer-facing only | Any human-centric workflow |
| Setup | Months of scripting | Days of doc curation | Connect and wait |
| Improves over time | Manual updates | Re-prompt | Continuously learns + reports |
FAQ
Common questions
No. CloneDesk works with any workflow where humans follow patterns — support, sales, claims, HR, IT, operations. If your team does it repeatedly and you have historical data, we can learn it. Customer support is where most teams start because the data is cleanest and the ROI is fastest.
They use retrieval — stuffing your docs into a prompt at query time. CloneDesk uses behavioral fine-tuning — learning patterns from your resolved interactions and encoding them into model weights. Fundamentally different architecture, not a wrapper. And they only do support. We do any workflow.
CloneDesk analyzes patterns across all your historical interactions. When it finds tickets being resolved without matching documentation, inconsistent handling of the same issue, or performance variance between team members, it flags it with specific, actionable recommendations. Think of it as a continuous process audit that runs in the background.
Depends on your data. Teams with 5,000+ resolved interactions typically see 75–85% automation rates. We'll show you projected accuracy on your actual data before you go live.
Your data trains only your models. No data is shared between customers. Each organization gets isolated adapters on shared infrastructure. SOC 2 compliance in progress.
Connect your systems (2 minutes). Training runs in 1–6 hours depending on data volume. First agents are live same day. Gap detection reports start arriving within 48 hours as the system analyzes your historical patterns.
We run a head-to-head comparison on your actual historical data before you switch anything. If CloneDesk doesn't beat your current resolution rate and surface actionable gaps, don't pay.
No. OAuth connect for major platforms (Zendesk, Intercom, Freshdesk, Salesforce, HubSpot). CSV upload for everything else. No code, no configuration, no prompt engineering.
Per-resolution pricing starting at $0.99. Free tier: 100 automated resolutions per month. Gap detection reports included at every tier. No contracts, cancel anytime.
See your automation estimate — before you commit to anything.
Submit your email. We'll show you your projected automation rate and process gaps — based on your actual data. Typical response: 48 hours.
You're in. We'll analyze your workflow data and get back to you within 48 hours.
Built by
Chris Cholette
Engineering leader who's built ML inference systems at scale. After watching teams spend months on data prep before any AI agent could work, he built CloneDesk to learn directly from how people actually do the work — skipping the documentation step entirely.
From the blog
Research and benchmarks on AI customer support
What production data actually shows — beyond the marketing claims.
- Zendesk AI vs Intercom Fin: Real Resolution Rates vs. What They ClaimZendesk AI claims 80%, Intercom Fin claims 70%. Production shows 44% and 45–53%.
- Why Intercom Fin Gives Generic Answers — and What Behavioral Fine-Tuning FixesWhy RAG-based support AI hits a ceiling on complex tickets.
- What Is Behavioral Fine-Tuning for AI Support Agents?How LoRA-based fine-tuning differs from retrieval at query time.
- AI Customer Support Resolution Rate Benchmarks: What the Data Actually Shows in 2026Independent benchmark data across leading vendors.
- How to Reduce Your AI Support Escalation Rate (Without Sacrificing CSAT)Tactics for keeping resolution rates up while escalating fewer tickets.
- AI Support Agent Pricing in 2026: Per-Resolution vs Per-Seat vs Behavioral Fine-TuningComparing vendor pricing models head-to-head.
- Why AI Customer Support Fails — And What Actually Fixes ItThe structural reasons RAG-based bots fall short.